Description

"Citizen Tools focuses on information technologies and other tools that help citizens, employees, and others to be skillful, effective, and powerful participants in organizations of all sizes.

Christoph Berendes, the author, has broad experience in systems development, user-friendly design, email and web-based customer support, online collaboration and decision-making, community and church activism, social research, and civic volunteering." (http://citizentools.netalyst.com/about)