Sophia Parker on Co-Design for Service Innovation

= podcast on service design for public services

URL = http://www.demos.co.uk/projects/demospodcasts/blog/servicedesignpodcast

(technical note: the interviewer's voice is barely audible, but Sophia's replies are very clear and worth hearing)

Description

" Sophia Parker discusses a pamphlet published last year "The journey to the Interface". She discusses how users of public services such as Education and Health can inform how those services are designed and used - an approach that is "less about competition and contestability, and more about closing the gap between what people want and need, and what service organisations do"." (http://www.demos.co.uk/projects/demospodcasts/blog/servicedesignpodcast)